CANCELLATION - REFUND TERMS

GENERAL

  1. By placing an order through the website in electronic form, you are considered to have accepted the preliminary information form and the distance sales contract.
  2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the purchase and delivery of each product.
  3. Each purchased product is delivered to the person and/or organization at the address specified by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
  4. In case the delivery of the purchased product becomes impossible, the seller must notify the buyer of this situation within 3 days of learning about it. The total amount must be refunded to the buyer within 14 days.
  5. If the buyer does not pay the purchase price of the product or cancels it in the bank records, the seller's obligation to deliver the product ends.
  6. After the product is delivered, if it is determined that the buyer's payment made with the credit card is unjustly used by unauthorized persons, and if the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping cost borne by the seller.
  7. If an unforeseen force majeure occurs that the seller cannot foresee, and the product cannot be delivered on time, the situation is notified to the buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order, the product price is refunded to the bank within 14 days.
  8. The buyer must inspect the goods/services before receiving the contracted goods/services; it must be protected after receiving in the damaged and defective goods category. The invoice must be returned with the product.

CHANGE AND RETURN REQUESTS INCUR CUSTOMER'S SHIPPING COST.

COMPANY INFORMATION

  • Company Name: ŞULE MODA GİYİM SAN.VE TİC.LTD.ŞTİ.
  • Authorized Person: Recep Semiz
  • Phone: 05330847201
  • Address: Orhantepe Mah. Çınar Cad. No:19C KARTAL/ISTANBUL

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